EPISODE 0069 - JAN 28, 2020

Mr. DHH Goes to Washington

with David Heinemeier Hansson and Jane Yang

Basecamp co-founder and Chief Technology Officer David Heinemeier Hansson has been ranting on Twitter about monopolistic practices in Big Tech for a while, and he recently got an unexpected opportunity to air his grievances about Google, Apple, and Facebook in front of a congressional subcommittee....

Big Tech
EPISODE 0068 - JAN 21, 2020

You Never Forget George Pappageorge

with Jason Fried

Basecamp CEO Jason Fried is back in the studio with an update on the company’s Chicago headquarters. Basecamp will be leaving its office this summer after a 10-year run, and Jason is looking at a number of options—including a space that will bring him full circle with one of his original 37signals...

Basecamp Behind the Scenes, Remote Work
EPISODE 0067 - JAN 14, 2020

Less Business, More d20s

with Matthew Vincent

Matthew Vincent, a member of Basecamp’s Ops team, spoke at Nomad City 2019 about life as a remote worker. Close your eyes and pretend you’re in the Canary Islands as you listen to this audio version of Matthew’s talk.

Remote Work
EPISODE 0066 - JAN 7, 2020

Welcome Aboard

with Ashley Bowe and Karen Catlin

Welcome back! We’re kicking off the new year with an episode full of practical advice about onboarding new employees. Ashley Bowe from Basecamp’s customer support team talks about how they welcome and train new colleagues, and leadership coach Karen Catlin of Better Allies shares advice and examples...

Customer Support
EPISODE 0065 - DEC 17, 2019

Are The Kids Alright?

with Gennie Gebhart, Caroline Haskins, Ryan Stanley, Marika Pfefferkorn, and Adam Dodge

In this anxious era of bullying, teen depression, and school shootings, tech companies are selling software to schools and parents that make big promises about keeping kids secure by monitoring what they say and write online. But these apps demand disturbing trade-offs in the name of safety. In this...

Privacy
EPISODE 0064 - DEC 10, 2019

Lab Week

with Mohammad A. Mahdi, Mohammad M. Mahdi, Anthony Duncan, and Natalie Nagele

Get out your Bunsen burner! It’s time to do some experiments. In this episode, we talk to two businesses that aren’t afraid to try new things. First, the three founders of The Mad Optimist, a soap company in Indiana, talk about letting customers choose what they pay for their products. Then Natalie...

Small Business
EPISODE 0063 - DEC 3, 2019

Venture Capital and Control with Dave Teare

with David Heinemeier Hansson and Dave Teare

Dave Teare is the co-founder and official “heart and soul” of 1Password, which recently raised $200 million in its first round of venture capital. Basecamp is a longtime happy customer of 1Password and also a longtime critic of venture capital, so the funding announcement led to some back-and-forth...

DHH and Jason Fried
EPISODE 0062 - NOV 26, 2019

Calm in the Political Storm

with Marty Santalucia

Workplace cultures in politics and tech share many similarities: Overwork is glorified; long hours are the norm; employees are expected to respond to communication instantly, no matter the day or time; and those that opt out are seen as lacking hustle or ceding ground to competitors. Marty...

Running a Calm Company
EPISODE 0061 - NOV 19, 2019

Spending in the Clouds

with Blake Stoddard

Basecamp has cut back its reliance on Amazon and Google, but there’s one area where it’s tough to find alternatives to Big Tech: cloud services. Even so, there are ways to cut spending on this $3 million annual expense while keeping the company’s apps running smoothly. In this episode, Blake...

Basecamp Behind the Scenes, Big Tech
BONUS EPISODE - NOV 15, 2019

Breaking the Black Box

with David Heinemeier Hansson, Ruha Benjamin, and Mara Zepeda

Basecamp co-founder David Heinemeier Hansson sparked a national controversy this week when he posted a series of livid tweets about how his wife received a much lower credit limit than he did on their Apple Cards, despite applying with the same financial information. What began as a rant against...

Greatest Hits
EPISODE 0060 - NOV 12, 2019

Big Brother at the Office

with Jason Meller

Between cameras, sensor-equipped ID badges, and keystroke-logging software, employers are keeping an ever-watchful eye on their workers, all in the name of security or increased productivity. Jason Meller has spent his career in computer security and witnessed what can happen when a corporation’s...

Privacy
EPISODE 0059 - NOV 5, 2019

Rework Mailbag 5

with Jason Fried and David Heinemeier Hansson

Basecamp co-founders Jason Fried and David Heinemeier Hansson answer listener questions in this short but jam-packed mailbag episode. Among other topics, they discuss whether they prefer reading physical books or the Kindle; talk about providing feedback to rejected job candidates; and imagine a...

Mailbags
EPISODE 0058 - OCT 29, 2019

A Hosty Retreat

with Lex Friedman and Justin Jackson

Basecamp has taken a clear stance against tracking on the web, so when we learned that our podcast hosting provider had introduced listener-targeted advertising, we decided to decamp to a different company. On today’s episode, Wailin talks to Lex Friedman, chief revenue officer of Rework’s old...

Basecamp Behind the Scenes, Privacy
EPISODE 0057 - OCT 22, 2019

Meet Andy

with Andy Didorosi

Basecamp’s new head of marketing, Andy Didorosi, talks about starting a bus company in his hometown of Detroit to help fill a gap in public transit; what he learned about building a business with a “buy one, give one” social mission; and why he left the company he founded to join Basecamp.

EPISODE 0056 - OCT 15, 2019

In the Market for a Marketer

with Jason Fried

As part of a mini hiring boom at Basecamp this year, CEO Jason Fried went looking for a position that had never existed before at the company: head of marketing. Over a thousand people applied for the role. In this episode, Jason explains how he narrowed a very competitive pool of candidates to find...

EPISODE 0055 - OCT 8, 2019

Nevermore, Amazon

with Danny Caine

In the spring of 2019, Danny Caine, the owner of the Raven Book Store in Lawrence, Kansas, overheard a customer saying she could buy a new hardcover online for $15. Danny took to Twitter to explain the economics of independent bookstores and the thread went viral, putting the 32-year-old small...

Big Tech, Small Business
EPISODE 0054 - OCT 1, 2019

Open Source and Power with Matt Mullenweg

with David Heinemeier Hansson and Matt Mullenweg

Matt Mullenweg, the founding developer of WordPress and the founder of Automattic, joins Basecamp co-founder David Heinemeier Hansson for a spirited debate about tech monopolies, power in open-source communities, and how to be good stewards of the modern web that they helped build.

DHH and Jason Fried
EPISODE 0053 - SEPT 24, 2019

Heal the Internet

with David Heinemeier Hansson

In August, Basecamp ended its practice of using pixel trackers in emails. Co-founder and CTO David Heinemeier Hansson shares what prompted that decision, which is part of a larger discussion about how to push back against Big Tech anti-privacy policies and the impact of individual action on big...

Privacy
EPISODE 0052 - SEPT 17, 2019

Slow Fashion

with David Hieatt

“Dreams shouldn’t be sensible.” In 2011, David and Clare Hieatt launched Hiut Denim in a small Welsh town that had been home to a jeans factory for 40 years. The Hieatts saw an opportunity to restore those lost jobs—and to do it in a way that fit with their ideas about building a sustainable...

Small Business
EPISODE 0051 - SEPT 10, 2019

Farewell, Happy Camper

with Jason Fried and Adam Stoddard

Basecamp has a new website and a new logo. If this is the first you’re hearing about it, it’s because CEO Jason Fried opted out of the big rebranding announcement that many companies undertake. On this episode, Jason and marketing designer Adam Stoddard talk about what prompted the new look and the...

Basecamp Behind the Scenes
BONUS EPISODE - SEPT 5, 2019

The Google Ads Shakedown

with Jason Fried

On Tuesday, Basecamp CEO Jason Fried tweeted about some shady business involving Google Ads and search results. The tweet got a lot of attention, so we brought Jason on the show to talk about what got him so riled up over Google. No punches were pulled in the making of this episode!

Basecamp Behind the Scenes, Big Tech
EPISODE 0050 - SEPT 3, 2019

The Cult of Overwork

with Ty Fujimura

We’re back from summer break! It’s time to get back to work, but it’s important not to overdo it. In this episode, Ty Fujimura, president of web design firm Cantilever, talks about how he escaped the Cult of Overwork; why it’s important to rethink the relationship between hours “worked” and actual...

Running a Calm Company
EPISODE 0049 - AUG 6, 2019

No Half Measures

with Pam Daniels

Pam Daniels had an idea to make an everyday household item more useful and fun. When her first plan to get her product into the world fell through, she found a different path.

Small Business
EPISODE 0048 - JUL 23, 2019

Shape Up Roundtable

with Ryan Singer, Conor Muirhead, and Jeff Hardy

Basecamp’s new book, Shape Up by Ryan Singer, explores the way designers and programmers at the company build and ship software. In this episode, Ryan, designer Conor Muirhead, and programmer Jeff Hardy go deep into Shape Up principles, talking about the parts of the process they find most useful...

Shape Up
EPISODE 0047 - JUL 23, 2019

Shape Up

with Ryan Singer

Basecamp’s head of strategy, Ryan Singer, sits down to discuss his new book, Shape Up: Stop Running in Circles and Ship Work that Matters. The book is a culmination of Ryan’s 15+ years working at Basecamp and explains how small teams of designers and programmers can ship great work in six-week...

Shape Up
LAST WEEK WITH JASON FRIED - JUL 9, 2019

Six Hours of Phone Calls

with Jason Fried and Adam Stoddard

In this episode, Basecamp marketing designer Adam Stoddard joins Jason Fried to talk about a marathon session of interviewing Search Engine Optimization consultants. Hear why they squeezed all the interviews into a six-hour block and what it’s like to shop for something you don’t really know...

Basecamp Behind the Scenes
EPISODE 0045 - JUL 2, 2019

The Open Office

with Tommy George and Arnela Hajdarevic

The open office has gone from the dominant workplace layout to cultural pariah, with these environments seeming to produce more interruptions than collaboration. But the open office itself isn’t entirely to blame for the distractions that plague office workers. In this episode, two tech workers...

EPISODE 0044 - JUN 18, 2019

We Love the Subs

with Jonas Downey, Joel Veitch, Ty Harper, Kerry Feuerman, and Mark Lohmann

In 2004, fast food company Quiznos launched a national advertising campaign featuring animated rodent-like creatures screech-singing an ode to the chain’s toasted sub sandwiches. The TV commercials were instantly polarizing and lodged themselves in many viewers’ brains like a recurring fever dream....

Just For Fun
BONUS EPISODE - JUN 11, 2019

Open Source Beyond the Market

with David Heinemeier Hansson

This is a lightly edited version of a keynote address Basecamp co-founder and CTO David Heinemeier Hansson delivered at RailsConf 2019 about “open source, markets, debts, purpose, and no less than the meaning of life.” David also sits down with Shaun to talk briefly about how he approached this...

DHH and Jason Fried
EPISODE 0043 - JUN 4, 2019

How Buffer Meets Up

with Carolyn Kopprasch

Even remote companies need actual face time every once in a while. That’s why Basecamp holds companywide, weeklong meet-ups in Chicago twice a year. Fellow remote tech company Buffer has 85 employees across the globe that get together once a year for an annual retreat, and they’ve visited countries...

Remote Work
BONUS EPISODE - MAY 28, 2019

James Glazebrook at Support Driven Expo Europe 2019

with James Glazebrook

In April, Basecamp Support team member James Glazebrook gave a talk at Support Driven Expo Europe about Everyone On Support. It’s an all-hands program where Basecamp employees rotate through a day of working in customer service. James noticed the system—while well-intentioned—wasn’t working...

Customer Support
EPISODE 0042 - MAY 21, 2019

Rework Mailbag 4

with Jason Fried, David Heinemeier Hansson, and Kristin Aardsma

Basecamp co-founders Jason Fried and David Heinemeier Hansson are back in the studio to answer your questions. This edition of Mailbag includes topics like why big companies don’t use Basecamp; how they managed the transition from a web design agency to a product company; and what their business...

Mailbags
BONUS EPISODE - MAY 14, 2019

DHH on The Heartbeat Podcast

with David Heinemeier Hansson and Claire Lew

In our last episode, we talked to Claire Lew, the CEO of Know Your Team. She has her own show called The Heartbeat Podcast, where she talks to founders and leaders about management. This is her interview with Basecamp co-founder and CTO David Heinemeier Hansson. To listen to more of The Heartbeat...

EPISODE 0041 - MAY 7, 2019

KNOW YOUR TEAM

with Claire Lew

Claire Lew is the CEO of Know Your Team, a company dedicated to solving the problem of bad bosses. The company has its origins as a product developed within Basecamp and today is not just a software tool, but a deep vein of resources for managers of all experience levels. In this episode, Claire...

LAST WEEK - APR 30, 2019

OFFICE SPACE

with Jason Fried

We’re introducing a new segment called Last Week with Jason Fried, where Basecamp’s CEO talks about a task or concern that recently fell on his plate. In this inaugural episode, Jason talks about how the end of the company’s lease on its Chicago office leaves him with a big decision on how to design...

Basecamp Behind the Scenes
EPISODE 0040 - APR 23, 2019

Unplugged from the Matrix

with Kenneth Coats

In 2007, Kenneth Coats started a business helping Chicagoans expunge their arrest records so they could improve their job prospects. After a challenge from the Illinois Attorney General shut down that venture, Kenneth reinvented his business with an assist from a local clinic that provides free...

Small Business
CHECK-INS - APR 18, 2019

Job Scam

with Jeremy Daer and Shanae Dykes

We’re introducing a new segment called Check-Ins, where we talk to folks at Basecamp about their answers to recurring questions that get asked of everyone here. Recently, Jeremy Daer on our Security, Infrastructure, and Performance team dealt with an incident where an Internet scammer was...

EPISODE 0039 - APR 9, 2019

Subscription Hostages

with David Heinemeier Hansson, Laura Hazard Owen, Richard Holober, Jim Ewert, Pete Mortensen, and Jen Sabella

Raise your hand if this sounds familiar: You sign up for a service or a product online. When you go to cancel, you discover the only way to stop the subscription is to write an email or—even worse, make an actual phone call. In this episode, we try to get to the bottom of why this consumer trap...

Customer Support
BONUS EPISODE - MAR 19, 2019

Ruby on Rails

with David Heinemeier Hansson

In 2004, Basecamp CTO David Heinemeier Hansson released a framework called Ruby on Rails that has since been used by over 1.2 million web applications including Twitter, Airbnb, Hulu, and, of course, Basecamp. In this bonus episode of Rework, David talks about creativity, finding a passion, and how...

DHH and Jason Fried
EPISODE 0037 - MAR 12, 2019

Hiring Is Not Hazing

with Aja Hammerly

Why are manhole covers round? How many golf balls can fit in a 747? Why are job interviews so terrible? In this episode, Aja Hammerly, a developer advocate at Google, talks about the drawbacks of common tech interview techniques like whiteboard coding and trivia questions, and shares her tips for...

Running a Calm Company
EPISODE 0036 - FEB 26, 2019

Remote Work: Extreme Edition

with Kathrin Mallot

We place a long-distance phone call to Antarctica to chat with Kathrin Mallot, an astrophysicist who works at the IceCube Neutrino Observatory in the South Pole. In this episode, Kathrin talks about preparing for a work assignment in a super remote part of the world; practicing self-care during the...

EPISODE 0035 - FEB 12, 2019

No Hard Feelings

with Liz Fosslien and Mollie West Duffy

Liz Fosslien and Mollie West Duffy are the co-authors of No Hard Feelings: The Secret Power of Embracing Emotions At Work. They come on Rework to talk about how the future of work is emotional; why it’s useful to listen to feelings like envy; and how we can all take small steps toward a healthier...

Running a Calm Company
EPISODE 0034 - JAN 29, 2019

Reblog

with Jason Fried and Adam Stoddard

The folks at Basecamp have been blogging since 1999, when Jason Fried would write by the light of a fire fueled by David Heinemeier Hansson’s savage indictments of the tech industry. A lot has changed since then (with the exception of DHH’s feelings about Silicon Valley). Basecamp’s blog, Signal v....

Basecamp Behind the Scenes
BONUS EPISODE - JAN 22, 2019

Spark Joy with DHH

with David Heinemeier Hansson

Basecamp co-founders David Heinemeier Hansson and Jason Fried are fans of Marie Kondo’s 2014 bestseller “The Life-Changing Magic of Tidying Up,” which is back in the cultural zeitgeist thanks to her new Netflix show. In this bonus episode, DHH talks about how he’s applied the KonMari framework to...

Just For Fun
BONUS EPISODE - DEC 21, 2018

100% Facebook-Free

with David Heinemeier Hansson

After yet another round of revelations about Facebook’s use of customer data, Basecamp has decided to become 100% Facebook-free. We’ve actually been off Facebook proper for a while, but on Wednesday we decided to remove the company from Instagram and WhatsApp as well. This is a conversation with...

Big Tech

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